How can I cancel my trial or subscription?

It is only possible to cancel a subscription if you really have one, that is if you have accessed the free trial or the PRO version.

If so, you must have received a confirmation email from the App Store, the Google Play Store, or Stripe. You will not see the option to cancel a subscription if you have the free 8fit plan.

To cancel iOS (App Store) trials and subscriptions

1. Go to 'Settings' on your phone (not on the 8fit app)
2. Go to 'iTunes and App Store'
3. Select your Apple ID
4. Select 'View Apple ID'
5. Enter your Apple ID password
6. Select the subscription you want to cancel

To cancel Android (Google Play Store) subscriptions

1. Open the app
2. Go to your 'Profile' screen
3. Tap on the 'Settings' icon (⚙) in the top right corner
4. Tap on 'Subscription'
5. Tap on 'Cancel 8fit Pro'
6. Tap on 'No, cancel my subscription'

To cancel Stripe subscriptions via the app
Click here if you're on mobile to be redirected to Step 4

1. Open the app 
2. Go to your 'Profile' screen
3. Tap on the 'Settings' icon (⚙) in the top right corner
4. Tap on 'Subscription'
5. Tap on 'Cancel 8fit Pro'
6. Tap on 'No, cancel my subscription'

To cancel Stripe subscriptions via our website

1. Log in to the 8fit web app
2. Locate 'Manage subscription'
3. Click on 'Stop auto-renewal'

The automatic renewal of your subscription will then be turned off. You will still have access to 8fit Pro until the subscription end date.

Please note: deleting the app will not cancel your subscription, please ensure you cancel using the instructions above to avoid any unwanted charges or contact our support team for more assistance.